Refund policy

Thank you for shopping with ESUsolutions. We want you to be completely satisfied with your purchase.

1. Return Window
We offer a 7-day return and exchange policy. You have 7 days from the date your item was delivered to request a return or a replacement.

2. Accepted Return Reasons & Conditions

• 1.Damaged or Defective Items: If your product arrives damaged or defective, please contact us immediately at nagarithashivakumar@gmail.com with photos of the issue. We will arrange a free replacement or a full refund.
• 2.Change of Mind: We do not accept returns or exchanges for change of mind or buyer's remorse. Returns are only accepted for damaged or defective products.

• 3. Return Shipping Fees

  • For Damaged/Defective Items: We will bear all return shipping costs.
  • Restocking Fees: We do not charge any restocking fees.

  4. How to Initiate a Return
  To start a return, email us at nagarithashivakumar@gmail.com with your order number and proof of purchase. If your return is accepted, we will send you instructions on how and where to send your package.

• . Refund Processing Time
  Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 7 business days.

  6. Warranty
  Products come with the standard manufacturer warranty as applicable.